All orders can be canceled before they are shipped. However, custom/personalized orders cannot be canceled after your order is received. This is because we commence with the design immediately after it is received.
If you wish to return an item for a refund, you must pay for return shipping. We recommend purchasing insurance, delivery signature, and parcel tracking options. All returns must be sent to our Ottawa, Canada location.
In accordance with our policy, we would accept returns within 30 days from the date of receiving the product, for any unused items. Items must be in the same condition as was received and must be in their original packaging and in sellable condition. If the product that was received is broken or defective upon delivery, we will send a free replacement. Once we receive your return, we will provide you with an exchange or a refund to your original method of payment.
Custom and/or personalized orders cannot be returned. This includes custom balloon garland kits and custom balloon sets where balloon colors and quantities must be specified. For personalized favor orders, we will send you the design for approval before we commence with production.
If you find that you want a different design, you can get it exchanged if the product is unused. The customer, however, will be required to pay for all shipping costs arising from the exchange.
A restocking fee of 20% will apply on all returns. Any shipping costs paid are non-refundable. We will then refund the remaining amount (less any shipping costs) to your original method of payment.
These fees are applied to all refunds and cannot be waived. Refunds are processed within 7-10 business days of receiving your item. You will get an email once the refund is processed.
HOW TO RETURN
Please leave us a message using the form below. Please state the reason for the return and include your name, address, contact telephone number and order reference number. Return instructions will then be sent by us via e-mail.